Refund and Cancellation Policy

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This policy explains how cancellations and refunds work for services and payments made with GrandFit Car Care, including online card payments made through www.gcccarcare.com

• You may cancel a service booking at any time before work starts, free of charge.

• If you cancel after work has started, you will be charged for labour already carried out and for any parts already ordered or fitted.

• Parts ordered specially for your vehicle (non-stock items) are non-refundable once ordered, unless the supplier accepts a return.

• Diagnostic and inspection charges are payable once the inspection has been carried out.

• Refunds will be made only through the original mode of payment. Card payments are refunded to the same card used for the original transaction.

• Approved refunds are processed within 7 working days. Depending on your bank, it can take up to a further 30 days for the amount to appear on your card statement.

• Overpayments or duplicate payments are refunded in full once verified.

• If you are not satisfied with a repair, please contact us in writing within 7 days of collecting your vehicle.

• We will inspect the vehicle and, where the fault is covered by our workmanship or parts warranty, rectify it free of charge.

• Refunds are not given for parts or work that have been correctly supplied and carried out as approved by you.

For any refund or cancellation request: info@gcccarcare.com  |  +971 54 353 4000